Understand the business
Your services, locations, enquiry channels and team responsibilities set the scope. Define the questions to ask and the decisions that stay with a person.
How Ranugo worksStart with the work.
Start with the work.
Build the system around it.
From first enquiry to a considered next step. Your team sets the boundaries; live channel delivery stays separately confirmed.
Capture and qualify
Collect the customer’s needs, contact details, timing and relevant context. Enquiry capture and qualification are planned; operational availability has not been verified.
Prepare the next step
Keep lead details available for review and prepare email drafts. Draft preparation and these actions are planned capabilities, not verified live functionality.
Hand over when judgement matters
Make the context clear for the person taking over. Agree what counts as sensitive, urgent, unusual or outside the system’s scope.
Expand deliberately
Explore bookings, automatic follow-ups, reactivation and multilingual conversations in the local pilot (simulated outbound). Live phone/WhatsApp delivery remains planned until separately activated. Staff, shifts and labour foundations are available in /workspace.
The longer-term directionOne customer journey.
One customer journey.
One operational picture.
The wider Ranugo roadmap connects phone and WhatsApp conversations with bookings, quotes and customer follow-up — and connects the resulting work with staff, shifts, timesheets and labour costs.
These extensions are planned. Supported channels, languages, integrations and actions must be confirmed for each implementation.
Start with a conversationWhat could work
What could work
better in your business?
Tell us where the work slows down. We’ll help map a practical starting point.